Support
Refund & Return Policy
Last updated: September 2, 2026
VapoCept is covered by a 60-day money-back guarantee. If you are not satisfied for any reason, contact support within 60 days of your purchase date and request a refund of the purchase price. No explanation is required.
How to request a refund
- Find your order details. Have your order number, the email address used at checkout, and the purchase date ready — it makes the request faster to process.
- Contact support by email at contact@customercs.com or by phone or SMS at (507) 448-8190, and state that you are requesting a refund under the 60-day guarantee.
- Follow the return instructions. Support will confirm your request and, where a physical return is required, provide the current return address. Do not ship anything back before you have that address — returns sent elsewhere cannot be tracked to your order.
- Watch for the credit. Once approved, the refund is issued to the original payment method.
What is covered
- The purchase price of the product, for requests made within 60 days of the purchase date.
- Opened and partially used bottles — you are meant to actually try the product.
- Every package size, on the same terms.
What to expect on timing
Support typically responds to email within [1–2 business days — confirm with the retailer]. After a refund is approved, the credit usually appears on your statement within [5–10 business days], depending on your bank or card issuer. Original shipping charges and the cost of returning a product may be non-refundable; support will confirm when you write in.
Damaged, incorrect or undelivered orders
Contact support as soon as you notice the problem. Include your order number and, for damage, a photograph of the package and its contents. Issues of this kind are resolved by the retailer through replacement or refund and are not counted against the guarantee window.
Cancelling an order that hasn’t shipped
Write to support immediately with your order number. If the order has not yet been dispatched, it may be possible to cancel it before shipment; if it has already gone out, it is handled as a standard return under the guarantee above.
Chargebacks
Please contact support before opening a dispute with your bank. A direct request is almost always faster than a chargeback, and the guarantee is designed so that you should never need one.
Where this policy sits
In case of any conflict, the terms and refund policy published by BuyGoods at the time of your purchase govern your order. This page summarizes the guarantee as advertised; it does not replace the retailer’s policy or the terms you accepted at checkout. See also our Terms of Use and Privacy Policy.
Contact
- Phone & SMS
- (507) 448-8190